Please read these terms carefully before using Mofuse Digital recharge, bill-payment and related services.
By accessing, registering with or using Mofuse Digital, you agree to these Terms, our Privacy Policy, Refund & Cancellation Policy and other policies displayed on our platform. If you do not agree, please do not use our services.
Mofuse Digital is a digital recharge and bill-payment platform operated by Mofuse Multi Recharge Pvt. Ltd.
Office: 741A, Dream Nest Building, Itinda Road, Basirhat Bazar, Basirhat, North Twenty Four Parganas, West Bengal – 743411, India.
Customer Support: +91 8653855244 · Email: info@mofusedigital.com
Depending on availability, Mofuse Digital may facilitate prepaid and postpaid mobile payments, DTH recharge, electricity, LPG/gas, water, broadband/landline and FASTag payments, supported BBPS categories, digital receipts and transaction history.
Availability of a service, operator, biller, payment method or feature may vary and may depend on third-party providers.
By using Mofuse Digital, you represent that you are legally competent to use the services and enter into transactions under applicable law.
A person who is not legally competent should use the service only with appropriate authorization or the involvement of a parent or legal guardian. You agree to provide accurate and complete information.
Some services may require registration or verification by mobile number, OTP, email or another authentication method.
You are responsible for accurate registration information, account confidentiality, protecting your registered mobile number and credentials, keeping information updated and preventing unauthorized access.
If you suspect unauthorized access, contact Mofuse Digital immediately.
Never share your OTP, UPI PIN, card PIN, banking password, application password or other confidential authentication credentials.
Mofuse Digital support should never require your UPI PIN, card PIN or banking password. Report suspected fraudulent or unauthorized activity immediately.
Before submitting a transaction, verify the mobile number, operator, consumer or account number, subscriber ID, biller, amount and all other required details.
Once submitted for processing, a transaction may not be modifiable or cancellable.
For supported billers, we may retrieve a customer name, bill number, amount, due date, consumer/account number and related bill information through authorized providers.
Displayed information is supplied by the relevant biller or provider. Verify any information that appears incorrect before paying.
Transactions may be processed through banks, payment gateways, UPI providers, BBPS participants, billers, financial institutions or other authorized providers.
A debit alone does not mean a transaction succeeded. The final status confirmed by the relevant transaction system determines completion.
A transaction may be Successful, Pending or Failed. Updates may be delayed by technical, banking, biller, network or third-party processing issues.
Avoid repeating a payment while an earlier transaction is pending unless you have confirmed its final status.
Where available, a digital receipt may include the customer, biller/operator, account number, bill number, amount, date, reference or BBPS ID and status.
Keep receipts and reference numbers until the relevant provider confirms payment.
Certain bill payments may be facilitated through the Bharat Bill Payment System and remain subject to applicable BBPS participant and biller requirements, limits and dispute procedures.
Required transaction information may be transmitted to authorized participants.
Convenience, service, platform or other permitted fees may apply to certain services and should be disclosed before final confirmation.
Review the final payable amount before authorizing a transaction. Applicable taxes may be added.
Transactions may fail because of incorrect information, insufficient balance, gateway or network failure, downtime, technical error, timeout or regulatory/security restrictions.
A debited failed transaction will be handled under the applicable provider process and our Refund & Cancellation Policy.
A transaction may remain pending while confirmation is awaited from a bank, biller, operator, gateway or provider.
Allow reasonable time for an update. If unresolved, contact support with the transaction ID or reference number.
Eligible refunds and reversals are handled under our Refund & Cancellation Policy and applicable banking or provider processes.
Processing time may depend on the bank, gateway, UPI provider, biller, operator or financial intermediary.
You are responsible for checking all information before confirmation. A successfully processed transaction made with incorrect details may not be cancellable or refundable.
We will provide reasonable assistance where possible, subject to operator, biller and payment ecosystem rules.
Uninterrupted availability cannot be guaranteed. Services may be affected by maintenance, technical or network issues, security measures, third-party downtime, regulatory requirements or events beyond reasonable control.
We may temporarily suspend or restrict a service for security, maintenance, compliance or operational reasons.
Do not use Mofuse Digital for unlawful, fraudulent, abusive or unauthorized purposes, including unauthorized access, transaction manipulation, false information, stolen payment instruments, fraudulent chargebacks, malware, security interference, impersonation or prohibited activities.
Access may be restricted where such activity is reasonably suspected, subject to applicable law.
Transactions may be monitored, verified or subjected to additional checks. We may temporarily restrict a transaction or account while suspicious activity is reviewed.
Information may be shared with relevant providers or competent authorities where required or permitted by law.
Mofuse Digital relies on telecom and DTH operators, utility providers, billers, banks, gateways, UPI providers, BBPS participants and technology providers.
Parts of a transaction may also be subject to the relevant third party’s terms and policies.
Unless otherwise stated, Mofuse Digital design, brand elements, software, text, graphics and original content are protected by applicable intellectual-property laws.
Third-party trademarks, names and logos remain the property of their owners; display does not imply our ownership.
Use of personal information is governed by our Privacy Policy. Review it to understand how information may be collected, processed, stored, shared and protected.
We may suspend, restrict or terminate access where reasonably necessary because of suspected fraud, misuse, security concerns, violation of these Terms, legal requirements or unauthorized transactions.
Where appropriate and legally required, users may contact support regarding a restriction.
To the extent permitted by law, Mofuse Multi Recharge Pvt. Ltd. is not responsible for indirect or consequential losses caused solely by circumstances outside its reasonable control.
Nothing in these Terms excludes liability that cannot legally be excluded or restricts mandatory consumer rights.
To the extent permitted by law, users may be responsible for losses, claims or expenses resulting from fraudulent, unlawful or unauthorized use or a material violation of these Terms. Statutory consumer rights are not reduced.
We may introduce, modify, suspend or discontinue features or services for business, operational, technical, security, legal or regulatory reasons. Material changes may be communicated through reasonable means.
These Terms may be updated periodically. The latest version and revision date will be published on our website or application.
Continued use after changes take effect is subject to applicable law and the updated Terms.
These Terms are governed by the laws of India. Subject to consumer-protection laws and mandatory dispute procedures, disputes are subject to competent courts having jurisdiction over Basirhat, West Bengal, India.
For transaction complaints, account concerns or service issues, contact Mofuse Multi Recharge Pvt. Ltd. at +91 8653855244 or info@mofusedigital.com and provide the relevant transaction reference.
Grievance Officer: To be designated. Details may be published after formal appointment.
Mofuse Multi Recharge Pvt. Ltd. · Mofuse Digital
741A, Dream Nest Building, Itinda Road, Basirhat Bazar, Basirhat, North Twenty Four Parganas, West Bengal – 743411, India
+91 8653855244 · info@mofusedigital.com