We collect only the information reasonably needed to deliver and secure our services. We do not sell personal information merely for third-party advertising.
Introduction
Mofuse Digital (“Mofuse”, “we”, “us”, or “our”) is a digital platform operated by Mofuse Multi Recharge Pvt. Ltd.
We respect the privacy of our users and are committed to protecting personal information collected through our website, mobile application and related digital services.
This policy explains how we may collect, use, process, store, share and protect information when you access or use Mofuse Digital. By using our services, you acknowledge that your information may be handled in accordance with this policy and applicable law. If you do not agree, please discontinue use of the relevant services.
Services covered by this policy
This policy applies to services made available through Mofuse Digital, including:
- Prepaid mobile recharge
- Postpaid mobile bills
- DTH recharge
- Electricity bills
- LPG / gas bills
- Water bills
- Broadband / landline
- FASTag recharge
- BBPS bill payments
- Transaction history & receipts
- Customer support
- Future digital payment services
Availability may depend on service providers, billers, payment partners, BBPS participants and applicable regulations.
Information we may collect
Depending on the service you use, we may collect information necessary to provide and operate it.
Personal information
- Name and contact details
- Billing details and address, where required
- Account and profile information
- Information shared with customer support
Recharge & bill details
- Mobile, consumer or subscriber number
- Operator, biller and account details
- Bill or recharge amount
- Transaction date, reference and status
Transaction information
- Transaction and BBPS reference IDs
- Amount, status, date and time
- Refund or reversal status
- History and digital receipts
Device & technical data
- IP address and device type
- Operating system, browser and app version
- Permitted device identifiers
- Access logs and diagnostics
Technical information may be used for security, fraud prevention, troubleshooting, analytics and service improvement.
Mobile application permissions
Our app may request only the permissions needed for a feature, such as OTP verification, network access, notifications, camera access or location where legitimately required for security, regulatory, fraud-prevention or service purposes.
Permissions vary by app version, functionality and operating system. We do not intend to access unrelated information merely because a permission exists. Where supported, you can manage permissions in your device settings.
How we use your information
Where legally permitted, we may also send important service updates, security notices or information about relevant services.
Payment information
Payments may be processed through authorized payment gateways, banks, financial institutions, BBPS participants or other payment service providers. Depending on your chosen method, you may interact with a third-party payment system whose own privacy policy and terms also apply.
Never share sensitive payment credentials. MofuPay support will not ask for your card PIN, UPI PIN, OTP or banking password.
BBPS and biller transactions
For supported Bharat Bill Payment System services, relevant customer and transaction information may be transmitted to billers, service providers, BBPS ecosystem participants, banks, payment gateways and authorized technology partners.
This information is processed as reasonably necessary to fetch a bill, complete your requested transaction and meet operational, reconciliation, dispute-resolution, legal or regulatory requirements.