Learn what happens to your account and data, then submit a secure deletion request to our support team.
Uninstalling the app will not delete your account.You must send a verified request by email or contact customer support.
Mofuse Digital respects your choices regarding your account and personal information.
If you no longer wish to use Mofuse Digital, you may request deletion through our customer support team or official email address. There is currently no direct account-deletion option in the application.
Email info@mofusedigital.com with the subject “Account Deletion Request”. Include your name, registered mobile number, registered email address where applicable, and a clear request to delete your account.
You may also call +91 8653855244 and inform the customer support or admin team that you wish to delete your account.
For security, we may verify that the request came from the account holder using the registered mobile number, email address, OTP where appropriate, or other reasonable account information.
We will never request your UPI PIN, card PIN, CVV, banking password or other confidential financial credentials for account deletion.
After receiving and verifying a valid request, we will review the account for pending transactions, refunds, complaints, disputes, security concerns and records that must be retained for legal, accounting or compliance purposes.
Eligible account information will then be deleted, anonymized or otherwise handled according to applicable requirements.
Subject to applicable requirements, information no longer needed may be deleted or anonymized, including eligible profile information, preferences, non-essential account information, contact details and other personal information.
The exact information affected depends on the account and applicable retention requirements.
Account deletion does not always mean immediate removal of all historical transaction information.
We may retain recharge, bill-payment and BBPS records; payment references; refund, reversal and grievance records; and information needed for reconciliation, fraud prevention, security, disputes, accounting or legal and regulatory compliance.
Before requesting deletion, check for pending or failed transactions, refunds, reversals, complaints and disputes.
Deletion does not automatically cancel an eligible refund, reversal or complaint. Sufficient information may be retained to resolve an outstanding matter.
Review your transaction history, save required receipts, keep important Transaction or BBPS IDs, check pending transactions and refunds, and resolve outstanding complaints where possible.
After deletion, information previously available through your account may no longer be accessible.
Account access may be permanently disabled, eligible profile data may be deleted or anonymized, and application transaction history may no longer be available. Completed transactions remain valid.
Certain records may be retained for legitimate legal, regulatory, security, accounting or dispute purposes. Deleted account information may not be recoverable, and future use may require new registration.
Removing the Mofuse Digital app from your device does not delete your account.
You must contact customer support or email info@mofusedigital.com to submit an account-deletion request.
Deletion requests and related personal information are handled under the Mofuse Digital Privacy Policy.
Any information retained after deletion remains subject to appropriate privacy and security safeguards.
Mofuse Multi Recharge Pvt. Ltd. · Mofuse Digital
Email: info@mofusedigital.com · Customer Support: +91 8653855244
Office: 741A, Dream Nest Building, Itinda Road, Basirhat Bazar, Basirhat, North Twenty Four Parganas, West Bengal – 743411, India.
Use the subject “Account Deletion Request” and include your registered mobile number for identification and verification.